Reputation & brand protection

What customers say about you, and protection against fake webshops abusing your brand.

Sentiment & reputation

Shows whether and how your brand is mentioned, for example on social media and review sites such as Trustpilot and Webwiki. This is expressed as a sentiment score between -1 and 1, together with the number of mentions and over how many weeks this was analyzed.

A weekly summary gives a general picture of the reviews. A chart shows how the sentiment score develops over time — a good gauge of customer satisfaction over time.

Brand profiles

Checks are run here to protect your brand. Every 24 hours a scan checks whether fake webshops of your brand have been set up, using your own domain as the starting point.

Scan results

Shows the results of the scans, split across four tabs: all, new, confirmed and dismissed. You see the found (possible) fake webshops with a risk indication, when they were found and a screenshot. You can confirm a result here as a real threat or dismiss it, and start a takedown report directly from a confirmed threat.

Takedowns

The full overview of takedown reports: requests to have a fake website or misuse of your brand removed. The status runs from draft via sent and acknowledged to resolved (or rejected), and can also be changed manually here.